Shipping & Returns/Refunds
SHIPPING & RETURNS
SHIPPING ONLY TO U.S. CUSTOMERS AT THIS TIME
U.S. orders are shipped from the U.S. through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is 2 - 5 working days from the date the order is processed. Hawaii, Alaska, and APO orders might take longer.
Please note that any delays or damages caused by shipping carriers are not our responsibility. We also recommend providing accurate shipping information to avoid misrouted or undelivered products.
In the event that your package goes missing, we will help as much as possible, however ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
If your order arrived damaged, incomplete, or incorrect, please contact us at firstname.lastname@example.org immediately. We may require photos of the damaged product and packaging.
RETURNS & REFUNDS POLICY
You can try any AKIMBO product completely risk-free. If you are unhappy with your purchase for any reason, please contact me at Jonno@AkimboCollective.com. We are happy to issue a refund within 30 days of you receiving your first order & one item from AKIMBO.
We strongly recommend you contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand, it may be difficult for us to properly identify the items, which can result in a longer processing time for your refund or even nullify it altogether.
Please note that if you ship unwanted items to an incorrect address without contacting us for return information, we cannot take responsibility for refunding or reshipping those items.
To qualify for a return, you must return all the items in your order in their original packaging. You are responsible for covering the cost of return shipping.
Again: We are happy to issue a refund within 30 days of you receiving your first order. However, you must email us the tracking information on any return shipments. If you don't email us your tracking information and it does not return to our warehouse, we are unable to issue a refund.
Please note that there is a 3% re-stocking fee for returned items that will be collected upon receiving your return at our warehouse and issuing your refund.
We will not provide any refunds for products returned to us past 30 days from the initial purchase. No exceptions. We do not accept returns of open products after the first order. We retain the right to request a successful return of all products for any reason delivered before processing a refund.
The money-back-guarantee applies only to subscription products and not one-time purchase products.
RETURNS OF UNOPENED ITEMS
To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product, minus a 3% re-stocking fee.
UNDELIVERED OR RETURNED TO SENDER
In the event that a product is returned to us due to an incorrect or incomplete address, we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.
In the event that a shipment is returned to us as Undelivered, you may receive a full refund for the products ordered, minus the shipment costs and a 3% re-stocking fee.
Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.
If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.
It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.
For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.
If you have placed an order, and then decide that you would like to modify it for any reason, please email me immediately at email@example.com. If a packing slip has not been created for the order, we can modify or cancel. If a packing slip has already been created, we will not be able to edit the original order.
Please be advised that AKIMBO assumes no responsibility for any duplicate orders placed by customers online. It is the customer's responsibility to ensure that duplicate orders are avoided. In the event that a duplicate order is placed, all return guidelines as laid out in the Return Policy will apply.
Customers can only cancel their subscription after a 14-day window from the date of their initial order. The purpose of this policy is to allow sufficient time for customers to receive and try our product. After the 14-day period, customers can cancel their subscription. To do so, customers must log into their account on our website and follow the cancellation process. The cancellation request should be made after the 14-day period has elapsed. Customers will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can reach out to our customer support team.
Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.
By using our services, you agree to these terms and conditions.
If you have any further questions or concerns, please do not hesitate to contact me at Jonno@AkimboCollective.com.
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